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Project creation and project management
Yes. You can delete a project while it is still in Drafts. Open the project and tap Discard. Once a video has been created or posted, the project is not deleted from the app in the same way.
There is no self-service recovery button at the moment. Contact [email protected] as soon as possible with as much detail as you can. In some cases support may be able to recover a deleted draft, but this is not guaranteed.
Yes, if the project is still in Drafts. Open the project from Drafts, tap to resume setup, and change the project name.
Yes. You can have multiple projects in progress at the same time.
There is no set limit on the number of projects you can keep in your account. Your monthly credit allowance controls how many creations you can produce: 180 credits a month, with a video ad costing 10 credits and an image/text post costing 4.
Yes. Tap the back arrow at the top left of the project screen. Your unfinished project will stay in Drafts.
Yes. Frame saves the items you add as you work, including photos, typed notes, audio clips, influencer choice, voice-only setting, review setting, and other setup choices.
Open the Drafts tab. Unfinished projects are stored there.
After you tap Publish Project, Frame creates the video. You can check the Jobs Done tab, and if notifications are enabled you will receive a phone notification when the video is ready.
No. Once you tap Publish Project, Frame will create the video.
Yes. You can log in to the same Frame account from more than one device.
Yes. Frame can be used on a computer as well as on a phone. The layout may look different on desktop, but the core functions are the same.
Credits and monthly allowance
Every Frame subscription includes 180 credits a month. Your allowance refreshes at the start of each billing month.
An Influencer Video, an AI-Presenter Voice Video and a Before & After Video each cost 10 credits. An Image/Text Post costs 4 credits. Credits are only taken when the creation is produced.
Up to 18 video ads a month, because each video ad costs 10 credits. If you would rather mix formats, you can spend the same 180 credits on a combination of video ads and image/text posts.
Yes, in whatever combination suits you. For example, 12 video ads (120 credits) plus 15 image/text posts (60 credits) uses exactly 180 credits. Or 45 image/text posts on their own. Spend the allowance however works for your business that month.
No. Credits pay for creating a video or an image/text post. Publishing what you have created to your connected social channels is free and unlimited.
Yes. Once a video ad or image/text post exists in your account you can post it as many times as you like, to any of your connected channels, without using any more credits.
Yes. Each time you post a creation you can change the title and the text that goes with it, so the same video or image can be used for a different message or a different audience. Changing the title and text does not cost credits.
You can carry on posting and re-posting the creations already in your account, and you can keep building up projects ready to go. New videos and image/text posts can be produced again once your allowance refreshes for the new billing month. If you need more credits before then, email [email protected].
No. Your 180-credit allowance is for that billing month and resets at the start of the next one, so unused credits do not carry over.
In two places. Your remaining credits are shown at the top of the Projects screen, and on the Settings page under Billing & Subscription, where you can see how many of your 180 monthly credits are left. If the figure does not look right, email [email protected] and the team will check it for you.
Mobile App & App Stores
The Frame mobile app is available for download on both major app stores:
- Apple iOS (iPhone & iPad): Download on Apple App Store
- Google Android: Get it on Google Play Store
Yes. The Frame app is completely free to download from both the Apple App Store and Google Play Store. When you sign up, you receive a full 14-day free trial with no upfront payment needed, allowing you to test out the full video creation and auto-posting workflow.
Frame is designed to run reliably on modern mobile devices:
- Apple: Requires iOS 15.0 or later on iPhone and iPad.
- Android: Requires Android 8.0 (Oreo) or later on compatible phones and tablets.
Yes. If you started your account on the web, you can use the exact same login credentials on the mobile app. All of your drafts, published videos, connected social accounts, branding, and presenter voice preferences sync automatically in the cloud.
The mobile app is built for trades on the move. You can snap before-and-after photos directly using your phone camera on site, upload photos straight from your library, and hold the record button to dictate your notes while sitting in your van. There is no need to transfer files or wait until you get home to a computer.
Yes. Once Frame AI finishes rendering your video, you receive a notification on your device. You can watch the full vertical preview and publish or schedule it across your 6 connected social media channels (Facebook, Instagram, TikTok, YouTube Shorts, LinkedIn, and X) with one tap.
No. Your single Frame subscription (£6.99/month following the 14-day free trial) grants full access across all platforms. You can seamlessly switch between the iOS app, the Android app, and your computer desktop web browser whenever you wish.
Check that your device has sufficient storage and is connected to Wi-Fi or mobile data. On iOS, check the Updates section in the App Store; on Android, check "Manage apps & device" in Google Play. If you need further help, please email our support team at [email protected].
Project status, review and posting
Publish Project tells Frame to create the finished video from your photos, notes, and settings. If Review Post is switched on, the video will be held for your approval before it is posted to social media.
Yes. Switch Review Post on before you publish the project. Frame will create the video and hold it for you to review before posting.
Switch Review Post on before you publish the project. The finished video will be created but will not be posted until you approve it.
Yes. Keep Review Post switched on.
Yes. Switch Review Post off if you want Frame to post without manual approval.
Go to Jobs Done and look for projects marked as in review. Open the project and use the post button when you are ready to post it.
‘Generating’ means Frame is still creating the video. ‘In review’ means the video has been created but has not been posted yet. ‘Posted’ means the project has been released for posting to the connected social accounts.
Not at the moment. Frame does not currently include a calendar or scheduling tool for choosing a specific date and time.
Published projects
Open the Jobs Done tab in the Frame app. You can also check the social media pages connected to your business.
Yes. Go to Jobs Done, open the project, and tap Download Video.
Yes. Open the finished project and copy the post text from there.
Not directly from the existing project at the moment. To create a new version, start a new project and add the photos and notes you want to use.
No. Frame does not delete posts already published on your social media accounts. To remove a live post, go to the social network and delete or hide it there.
Visibility and performance
Use the normal tools inside your social media accounts: share the post, ask people to engage with it, post consistently, and boost or promote the post where the platform allows it.
Open the video on the social media platform where it was posted. Each network shows views, likes, comments, and shares in its own way.
Yes, but boosting is done inside your social media account, not inside Frame.
Yes. Frame creates post text to go with the video and optimises it for the social networks you use.
Yes. Frame adds hashtags to the post text.
Not at the moment. You manage comments inside your own social media accounts.
Photos and project media
Yes, while the project is still in Drafts. Tap the delete icon on the image you want to remove.
Yes, while the project is still in Drafts. Tap Replace on the photo you want to change.
Yes. Frame supports projects with multiple photos.
Yes, where the project type supports multiple stages or timeline-style ordering, you can move photos into the order you want before publishing.
Yes. In the multi-stage project flow, notes or audio can be associated with individual stages of the project.
Yes, but landscape photos are recommended. If you use a portrait or differently shaped image, Frame will expand or outpaint the image so it fits the video format.
Not at the moment. Frame currently uses photos, typed notes, and audio notes to create videos.
Frame stores the image for use in the project. Depending on your device, it may also appear in your phone’s photo gallery.
Notes, script and voiceover
Yes. You can add audio notes by speaking into the app.
Yes. You can type notes instead of recording them.
Yes. You can use both in the same project.
Yes. You can add, delete, or replace audio clips and text notes while the project is in Drafts.
Yes, while the project is still in Drafts. You can edit typed notes and delete or replace voice notes before publishing the project.
Yes, while the project is still in Drafts.
Your rough notes are not posted. Frame uses them to create a polished short script and voiceover for the finished video.
No. Frame uses your notes as source material and turns them into a polished script for the video.
No. At the moment you cannot directly edit the generated script before the video is created.
There is no one-tap regenerate option at the moment. To get a different result, create a new project or change the project inputs before creating the video.
No. Your original voice note is used to help Frame understand the job. The finished video uses Frame’s polished voiceover.
Not currently as a standard project option. Frame is designed to turn your notes into a narrated social video.
AI Presenter Voices
The AI presenter voice provides the narration for your finished video, reading the script generated from your project notes and delivering a professional, engaging story about your work.
Yes. Choose Voice from the settings menu and select the AI presenter voice that best matches your business and customer demographic.
The current Frame flow is kept to one selected AI presenter voice at a time so your videos maintain consistent, recognizable brand narration.
Yes. If the project is still in Drafts and the video has not yet been rendered, you can change your selected presenter voice before creating or publishing the project.
No. Once the video has been rendered, the voiceover is baked into that file. You can easily duplicate the project and choose a different voice to generate a fresh version.
Yes. Frame videos focus entirely on your real project photos and before-and-after work, accompanied by your chosen AI presenter voice narration and professional background music.
Not at the moment. Frame uses your chosen AI presenter voice to narrate the video from the notes you dictate.
Branding, canvases and backgrounds
Yes. Use the Canvas area to manage the branded look used for your videos, including the background and business presentation elements available in your account.
Yes. You can create more than one canvas/background so your videos do not all look identical.
When more than one canvas is available, Frame can vary the canvas used so your social feed has more visual variety.
Frame is currently designed as a simple single-user app. For a separate business, division, or brand, set up a separate Frame account.
Multiple businesses, teams and crews
The current Frame app is designed for one user managing one business account. If you have more than one business, each business should have its own Frame account.
Not in the current simple app. A larger team or enterprise version is being considered separately. For now, separate crews or divisions should use separate accounts.
Not in the current simple app. Frame does not currently include team roles or crew-level logins.
Not at the moment. Frame does not currently include admin/basic user permissions.
Not as a team-management feature at the moment. In the current app, the user can switch Review Post on to approve their own videos before posting.
The current app does not provide separate permission levels. If someone has the login, they can use the account.
Account, billing and control
Contact Frame support and request account deletion.
Yes. Contact support or use the subscription/payment route provided for your account.
Your projects are not immediately deleted just because you cancel. If you want your data removed, contact support and request deletion.
Yes. Contact support and request data removal.
Yes, but support needs to do this for you. Contact support with the new email address you want to use.
Yes. Go to the login page and tap Forgot Password.
Use the Stripe customer portal link provided with your payment request or invoice to update your payment details.
Stripe sends invoices after payments. You can also use the Stripe customer portal to view and download invoices.
If someone opens a Frame account because you recommended them, you receive one free month of Frame service.
Referral credits are applied to your subscription. In the current process, this may be handled manually by support or billing. When your colleague creates a Frame account they must email [email protected] with your account email address for you to receive credit.
Not at the moment. Frame does not currently include an in-app referral credit screen.
Notifications and support
Yes. If notifications are enabled, Frame can send a phone notification when your video is ready. You can also check Jobs Done.
Not at the moment. Email notification is a possible future improvement, but the current app uses phone notification and the Jobs Done tab.
Yes. Use your phone’s app notification settings to turn Frame notifications off.
You still control your social media accounts. Go to the social network and hide, edit, or delete the post according to that platform’s rules.
If the post is already live, remove or hide it from the social network if needed. If the issue is technical or repeated, contact Frame support.
Contact Frame support with the project name and as much detail as possible.
Check Drafts for unfinished projects and Jobs Done for created videos. If you still cannot find it, contact support.
Yes. Support can help with the Frame connection process for social accounts. You remain responsible for the branding and content on your own social pages.
Social media connections